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Cancellation, Refund, and Replacement Policies - Fredo Audio

Cancellation

Customers are our assets, and we value each and every one of you. Cancellations cannot be processed once the order is communicated to logistics, as they have already initiated the process of dispatching the order.

Customers are requested to follow the link given in the email sent to them at the time of placing the order.

Cancellations will not be processed for orders bought with coupon discounts. These are limited-time coupons and are solely aimed to liquidify genuine inventory at cost price; therefore, cancellations will not be processed.

Refund

If the product delivery takes more time than promised (reasons like natural calamities, delay due to logistics partners, unavailability of the customer, etc. are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order, and the full amount will be refunded back to the customer within 14 working days.

We do not take any responsibility for a delay in refund because of delays made by the bank, calamities, or national holidays.

A customer can ask for a refund if:

  • The specification of the product received is not as per the specifications mentioned on the website
  • The product replacement takes more than 14 working days

A refund will not be initiated if:

  • The customer is not happy with the appearance/audio quality of a defect-free product
  • Physical damage is not notified within 24 hours of receiving the product
  • An installation failure occurs
  • Tampering/overdrive current through mismatched amplifiers is evident
  • Any damage caused by the user is identified

Replacement

If you receive a defective or damaged product, write to us at fredoaudio@gmail.com within 24 hours of receiving the product. Please be aware that the defect will be assessed and ascertained by our experts in the factory.

The customer is requested to make a video of unboxing for the express establishment of receiving a damaged product.

The customer is required to courier the defective/damaged product to Fredo factory, Delhi (ASG Enterprise. 29/5. Street No 6. Industrial Area-Libaspur. Delhi 110042).

If the defect is minor, the product will come under the repair category.

A product will not be replaced if:

  • The customer is not happy with the look/sound quality of a defect-free product
  • Physical damage is not notified within 24 hours of receiving the product
  • An electrical surge occurs
  • Any damage caused by the user is identified

The customer will be responsible for sending the defective/damaged product to the Fredo factory, in Delhi, and the charges will be borne by the customer itself.