Menu
Your Cart
0

Cancellation, Refund, and Replacement Policies :-

WhatsApp 9840024579   >


Cancellation :-

Customers are our assets, and we value each and every one of you. 

Order cancellation can be done before dispatch of product. Send WhatsApp message to us, for order cancellation.


Easy Replacements - Just WhatsApp us, in case of physical damage, defective or wrong item. We will replace the item, within 7 days of delivery.

Customers are requested to send pictures/videos on WhatsApp 9840024579 for faster replacements.


Exchange - One Time Exchange can be given for any unused and packed item, with proper labelling. A Gift card / Voucher will be issued for difference amount, if any. Difference amount can be utilized for any new in-stock item


Refund :-

If the product delivery takes more time than promised (reasons like natural calamities, delay due to logistics partners, unavailability of the customer, etc. are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order, and the full amount will be refunded back to the customer within 14 working days.

We do not take any responsibility for a delay in refund because of delays made by the bank, calamities, or national holidays.

A customer can ask for a refund if:

  • The specification of the product received is not as per the specifications mentioned on the website
  • The product replacement takes more than 14 working days

A refund will not be initiated if:

  • The customer is not happy with the appearance/audio quality of a defect-free product
  • Physical damage is not notified within 24 hours of receiving the product
  • An installation failure occurs
  • Tampering/overdrive current through mismatched amplifiers is evident
  • Any damage caused by the user is identified


Replacement:-

If you receive a defective or damaged product, write to us at fredoaudio@gmail.com or WhatsApp 9840024579.

The customer is requested to send pictures/video of damaged/defective product 

A product will not be replaced if:

  • The customer is not happy with the look/sound quality of a defect-free product
  • Physical damage is not notified within 24 hours of receiving the product
  • An electrical surge occurs
  • Any damage caused by the user is identified

In case of physical damage, defective or wrong item, we REPLACE the items within 7 days of delivery. 


 Return Policy :-

Replacement.